Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
You signify your consent to our collecting and using this information by your use of this website. Should for any reason we elect to change our Policy, those changes will be published here, so that you are always kept informed of how we collect and use the information, and when we would disclose it.
Note: This policy only applies to the Richman House website and application and not to other websites or applications. Our site or application may link to other websites or applications. We are not responsible for their policies or procedures.
WHICH INFORMATION WE MAY COLLECT
One type of Data is non-identifiable and anonymous information (“Non-personal Information”). We also collect several categories of personal data (“Personal Data”). Personal Data that is being gathered consists of any details which are personally identifiable provided consciously and voluntarily by Users or through your use of the Richman House application and website (as described below). This may include your name (first and last), email address, phone numbers, picture, postal address, birth date, gender, position and organization name, your bank account, credit card, and other such payment and billing details, billing address, your Richman House application account username and password and usage details, marketing, and communications data, and other information Users may choose to provide to Richman House.
Additionally, we may obtain location data related to the geographic location of your laptop, mobile device, or other digital devices on which the Richman House website or application is used. If you are visiting a User at one of our facility locations, we may ask you for your name, email address, phone number, and the name and position of the person you are visiting. We use this information to facilitate our legitimate interest in providing reception services to Users and in order to let the User know that you are on your way to them, as well as to ensure the safety and security of our Users and premises.
You do not have any legal obligation to provide any information to Richman House however, we require certain information in order to provide the Services. If you choose not to provide us with certain information, we may not be able to provide you with some or all of the Services.
Richman House may also collect the email addresses of people who communicate with Richman House via email or via messenger services or other social media platforms or create accounts and login credentials.
By registering on Richman House’s general website, Richman House will collect your name, company name, phone number, and email you provided. Richman House may use this information to offer Richman House’s services and support.
Similarly, if you call our helpline/telephone number to inquire about services, for your convenience, we will record your number so that we can call you back if you are unable to connect to an operator at that time. To assist us in connecting you with the most appropriate staff member, we may also record any options selected on the automated system to better inform us of your interests.
Richman House also collects Personal Data through the use of CCTV cameras and members’ access cards. This may consist of video images of you in the public spaces at Richman House offices, as well as records of your entrances and exits of the Richman House buildings and office floors.
Richman House may not be aware of the nature of the information collected through the Services (for example, through CCTV), and such information may include sensitive or special categories of Personal Data, but we do not knowingly collect such data about our Users, members, site visitors etc.
We also collect your personal data on the basis that it is necessary for the performance of a contract with our Customers or employees or in order to take steps at the request of our Customers or prospective employees prior to entering into a contract. We also collect this data in accordance with our legitimate interests to offer and market our Services.
HOW WE COLLECT PERSONAL DATA ON USERS OF RICHMAN HOUSE FACILITIES AND SERVICES
We also collect Personal Data through our CCTV recordings and through our card reader software, which automatically collects information about your presence in the Richman House facilities.
WHAT ARE THE PURPOSES OF PERSONAL DATA WE COLLECT?
We will use Personal Data to provide and improve the Services and meet our contractual, ethical, and legal obligations, including:
carrying out our obligations arising from any contracts entered into between you and Richman House and/or any contracts entered into between a User and Richman House and to provide you with the information, products and Services that you request from Richman House;
creating and managing your account with Richman House;
providing and administering our products and services (including websites and apps for which you have registered);
helping you complete transactions in relation to payments you make in connection with the Service or order and providing customer support;
performing data analytics (such as research, trend analysis, financial analysis, and customer segmentation);
compliance and audit purposes, such as meeting our reporting obligations in our various jurisdictions, and for crime prevention and prosecution in so far as it relates to our staff, members, facilities, etc;
for security purposes and to identify and authenticate your access to the parts of the Services and our application that you are authorized to access;
notifying you about changes to our Service;
contacting you for the purpose of providing you with technical assistance and other related information about the Service;
contacting you to inform you of additional services which may be of interest to you;
contacting you to give you information about events or promotions or additional Services offered by Richman House, including in other locations;
replying to your queries, troubleshooting problems, detecting and protecting against error, fraud, or other criminal activity;
for our legitimate business interests;
conducting advertising, marketing, and sales activities (including sending you promotional materials, etc., determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
soliciting feedback in connection with your use of the Services;
tracking the use of Richman House facilities and services to enable us to optimize and improve our services.
SHARING DATA WITH THIRD PARTIES
We may transfer Personal Data to:
1. Members of our Group
This includes any member of our group, which means our subsidiaries – whether wholly or partially owned by Richman House, as well as our joint-venture partners who support our processing of personal data under this policy.
2. Third Parties
We transfer personal data to third parties in a variety of circumstances. We endeavor to ensure that these third parties use your information only to the extent necessary to perform their functions, and to have a contract in place with them to govern their processing on our behalf. These third parties may include business partners, suppliers, affiliates, agents, and/or sub-contractors for the performance of any contract we enter into with you. They may assist us in providing the Services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, analyzing data, providing IT and other support services or in other tasks, from time to time. These third parties may also include analytics and search engine providers that assist us in the improvement and optimization of our website, our application, and our marketing.
Some users of Richman House require for their data security and management to know the identity of anyone who accesses their office space, for example, the identity of vendors (such as delivery services, catering, IT support, contractors, cleaning, etc.) and their staff. For customers of ours who reasonably require it, we will transfer the names of any of the staff, visitors, vendors, etc. who have access to their office space.
We periodically add and remove third party providers. At present our third-party providers to whom we may transfer personal data include also the following:
Our lawyers, accountants, other standard business service providers.
In addition, we may disclose your personal data to third parties: if all or substantially all of our assets are acquired by a third party including by way of a merger, share acquisition, asset purchase, or any similar transaction, in which case personal data held by it about its customers will be one of the transferred assets. Likewise, we may transfer personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or audit or compliance obligation, in the course of any legal or regulatory proceeding or investigation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Richman House, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
For the avoidance of doubt, Richman House may transfer and disclose non-personal data to third parties at its own discretion.
Richman House will retain personal data it processes only for as long as required in our view, to provide the Service and as necessary to comply with our legal obligations, to resolve disputes, and to enforce agreements. We will also retain personal data to meet any audit, compliance, and business best practices.
We take great care in implementing, enforcing, and maintaining the security of the personal data we process. Richman House implements, enforces, and maintains security measures, technologies and policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of personal data. We likewise take steps to monitor compliance of such policies on an ongoing basis and take industry standard steps to ensure our website and application are safe.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Note however, that no data security measures are perfect or impenetrable, and we cannot guarantee that unauthorized access, leaks, viruses, and other data security breaches will never occur.
We shall put in place procedures to deal with any suspected personal data breach and shall act in accordance with our policies to promptly notify you and relevant authorities of a breach where we are legally required to do so.
When you access or use the Service, Richman House Business Center may use industry standard technologies such as Cookies, pixels and similar technologies, which store certain information on your computer or browsing device and which will allow us to identify the computer or device with the user, and to enable automatic activation of certain features, and make your Service experience much more convenient and effortless. We use different types of Cookies: some cookies are strictly necessary, they are required for the operation of our Site and under our terms with you; this includes for example, cookies that enable you to log into secure areas of our Service. We also use analytical and performance monitoring cookies, which allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. Finally, we use functionality cookies which are used to recognize you when you return to our Site. This enables us, subject to personalizing content to your preferences, including for example, your choice of language or region.
WHAT ARE COOKIES?
Cookies are tiny text files that are stored on your computer, tablet or mobile phone. They are NOT harmful to your computer or your security and despite misconceptions, are nothing to do with viruses like 'Trojans'. When you visit a website, Cookies allow the website to 'remember' you and how you've used the website each time you come back, which means you get a much better online experience.
By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
YOUR RIGHTS AND CHOICES
CHILDREN’S PERSONAL INFORMATION
HOW TO CONTACT US
Richman House Business Center Co. Tower A, The Opus by Omniyat Business Bay, Dubai UAE
Richman House Business Center Co. Tower A, The Opus by Omniyat, Business Bay, Dubai, UAE